How to request deletion
You can start an account deletion request from the Yovela app. The request is protected by an email verification step when account management needs to confirm your identity.
- Open Yovela and sign in to your account.
- Go to Settings > Account Management > Delete Account.
- Read the account-deletion effects and complete email verification if prompted.
- Check the confirmation box, then choose Delete my account.
What happens after you confirm
Your account is frozen immediately after the request is accepted. Yovela keeps a 24-hour cancellation period so you can review the request and cancel it from the account-management page before deletion begins.
After the cancellation period ends, the deletion process starts and the request cannot be reversed.
- Private stories, chats, comments, and profile data are removed from active systems.
- Published stories may remain available without your identity and may be labeled Deleted creator.
- Deletion of your Yovela account does not cancel App Store or Google Play subscriptions.
Information we may retain
Some records may be retained for a limited period when needed for legal obligations, accounting, fraud prevention, safety, dispute resolution, or other legitimate operational purposes. These records are handled under the Privacy Policy and are not used to keep your deleted account active.
If you cannot access the app
Contact us at support@yovelaproject.com and explain that you need help requesting account deletion. We will verify that you control the account before processing the request.
- The email address connected to your Yovela account.
- Your Yovela username or display name, if available.
- Any other non-sensitive detail that can help us locate and verify the account.